Joining us this week is Bob Dickson from Dale Carnegie.
Bob Dickson is owner and president of Dale Carnegie Training of Western Connecticut, leading a franchise of one of the world’s oldest and most successful training companies. With P&L responsibilities for the franchise, Bob has been the driving force of growth and accomplishment – recognized in 2005 with both the prestigious President’s Club Award and the Rookie of the Year Award. In 2006 the franchise placed second globally in percent sales growth, earning his team the Chairman’s Award. 2013 saw the Western CT franchise earn the coveted Silver Cup award for growth of sales. In addition to his executive responsibilities, Bob is a certified trainer the Dale Carnegie Sales Advantage Course, the High Impact Presentation Program and the Leadership Training for Managers Course. He joined the company in July of 2004.
Sales and Marketing Experience
With over 20 years of business experience, largely in sales, Bob brings a consultative approach that facilitates customer business development and solution identification. He has worked as an account manager, implementation support representative, and marketing communications developer for such notable companies as ADP (Automated Data Processing) and CADKEY, Inc. His high sales closure percentages and customer satisfaction scores have been recognized with numerous awards: Major Account Manager of the Year in 2003 and 2004, Presidents Club Award in 2001, 2002, 2003 and 2004, Pacesetters Award Achiever in 2003, and Rookie of the Year Award in 2001.
Training and Coaching Experience
Bob regularly facilitates the Dale Carnegie Sales Advantage Course and the Leadership Training for Managers Course where his calm questioning approach and contagious sense of humor bring new perspectives and help course participants develop successful approaches to business situations. Regardless of whether the setting is sales or leadership/management, he encourages professionals to examine past experiences, envision the benefits of behavior change, and build on strengths to achieve outstanding outcomes. This makes Bob a sought after coach and mentor for companies engaged in strategic planning, and growth and quality improvement initiatives. Bob became a Certified Dale Carnegie Executive coach in 2013 as well.
Bob is a highly regarded coach for small to mid-size company executives seeking to improve market share and industry recognition. He is skilled in using a variety of analytic business tools, such as Profiles International assessments, including the Behavioral XT, to uncover the root causes of problems and opportunities for success. Some of his clients include: Thor Specialties, Siefert & Associates, Connolly Inc., The Lighting Quotient, FLP Financial, Western CT State University and Zotos Inc.
Board and Community Service
Believing strongly in returning to the community, Bob serves on The Waterbury Hospital Executive Fund Development Committee, Board of Directors of the Greater New Haven Chamber of Commerce, the Board of Directors of the Naugatuck YMCA, the Stamford Chamber of Commerce Business Resource Council, and the Boy Scouts of America Connecticut Yankee Council and Good Scout Luncheon Committee. He is also serving on the All Saints Episcopal Church Vestry (leadership) committee in Oakville, CT. He served as Chairman of the Board of Advisors for the Northwest Connecticut Senior Job Bank.
Education and Certifications
Bob holds a Bachelor’s of Arts degree from Central Connecticut University with a specialty in communications, public relations, mass media, and marketing. He is certified to teach the Dale Carnegie Sales Advantage Course, The High Impact Presentations Program and the Leadership Training for Managers Course, and is certified to provide Dale Carnegie Digital Online training as well as being a Certified Dale Carnegie Executive Coach. Bob has graduated from Dale Carnegie’s the Dale Carnegie Course in Effective Communication and Human Relations, Karrass Effective Negotiation Training, Miller/Heiman Strategic Selling, the Robert Fritz Training in the Fundamentals of Structural Thinking.